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cd key invalid - Roxio Community
Hello to all, i amtrying to install version 9 and having a few problems.
I downloaded last night ok and after uninstalling version 8 i installed version 9, my cd key was ok.
When i rebooted i got the blue screen of death, it was only on a second so no time to read.
So i uninstalled version 9 with a lot of trouble and attempted to reinstall.
Install now says that my cd key is now invalid so i am stopped.
Any ideas ?
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Quote: hello to all, i amtrying to install version 9 and having a few problems.
I downloaded last night ok and after uninstalling version 8 i installed version 9, my cd key was ok.
When i rebooted i got the blue screen of death, it was only on a second so no time to read.
So i uninstalled version 9 with a lot of trouble and attempted to reinstall.
Install now says that my cd key is now invalid so i am stopped.
Any ideas ?
Make sure the date and time are correct and that you have administrative rights.
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Quote: Make sure the date and time are correct and that you have .
Its 11.35 am on sept 10.
How do i check administrative rights ?
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Quote: Its 11.35 am on sept 10.
How do i check administrative rights ?
A very simple way to see if you have administrative rights is to right click the Start button.
If you see "Explore All Users" then you have administrative rights.
Are you running the Internet Explorer 7 beta?
If so, until there is a fix, uninstall IE7.
Paul
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Quote: A very simple way to see if you have administrative rights is to right click the Start button.
If you see "Explore All Users" then you have administrative rights.
Are you running the Internet Explorer 7 beta?
If so, until there is a fix, uninstall IE7.
Ok i have admin rights.
I did have internet 7 on and after checking the forum i removed it and have gone back to 6
Dave
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Quote: Ok i have admin rights.
I did have internet 7 on and after checking the forum i removed it and have gone back to 6
Dave
The only other suggestion I have is to make sure EMC9 is completely removed from your system meaning all Roxio folders and subfolders, reboot and try to install again.
If it worked once, it should be able to work again.
Make sure you're not mistaking a zero from an 'O'.
I know this sounds stupid but it happens to me all the time.
Paul
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Quote: The only other suggestion I have is to make sure EMC9 is completely removed from your system meaning all Roxio folders and subfolders, reboot and try to install again.
If it worked once, it should be able to work again.
Make sure you're not mistaking a zero from an 'O'.
I know this sounds stupid but it happens to me all the time.
I understand re the zero thing in the key but i have registered the software and the key i used was ok.
I am now running reg seeker and removing all traces of roxio and sonic from the registry.
I think that i have removed all files but there maybe locations that i have not found.
Dave
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If you already registered it you might try going to the site and copying the cd key from there and pasting it in when asked for.A long shot but who knows.
"Like a gift from the heavens, it was easy to tell,
It was love from above, that could save me from hell,
She had fire in her soul it was easy to see,
How the devil himself could be pulled out of me
There were drums in the air as she started to dance,
Every soul in the room keeping time with their hands,
And we sangÂ…"
Terry
3.2Ghz Pentium D 940 CPU
Intel D945GTPL Motherboard
2Gb DDR2 Ram
160Gb Serial ATA Hard Drive
SoundBlaster Audigy 2 sound card
NVidia GeForce 8600GT XXX Video card
Pioneer DVR-212D SATA DVD burner
Lite-On LH-20A1P DVD burner
Dell DX-20A6Q QFlix DVD burner
Cambridge Soundworks THX 5.1 speaker system
Hanns-G 19" Widescreen LCD Monitor hooked up via DVI input
Dell 1100 Laser printer
Roxio USB Capture Device
All working on a dual boot setup with XP SP3 running C2009 and Vista Home Premium SP2 running Roxio Creator 2010 Pro
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Quote: If you already registered it you might try going to the site and copying the cd key from there and pasting it in when asked for.A long shot but who knows.
thanks, it can't hurt to try
Dave
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Quote: thanks, it can't hurt to try
Dave
ok i've tried to paste the key, didn't work.
I've cleaned every reference to roxio and sonic that i can find, still no joy.
Help !!
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You are going to have to contact our support department directly (phone).
They will be able to help you.
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Quote: You are going to have to contact our support department directly (phone).
They will be able to help you.
All is OK, everything is working now.
I'm not sure how I did it !!!
Thanks for all the advise.
Dave
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Quote: All is OK, everything is working now.
I'm not sure how I did it !!!
Thanks for all the advise.
Dave
That's great news but if you later realize what you did, please let us know.
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