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lotro has encountered an problem.... - The Lord of the Rings Online™ Forums
And needs to close.
Ive got the trial version, I was planning to upgrade & start playing heavily & bringing some friends along with me, but I play for 10 mins to an hour & bam, client crashes left & right.
PC specs are:
3g RAM
Dual Core Black Edition AMD 5000+
ATI 4850
Windows XP SP3
All drivers are up to date, video, sound, mb, & clean install of dx9.0c.
DXDIAG:
System Information
Time of this report: 1/29/2009, 13:16:50
Machine name: JAY
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5000+, MMX, 3DNow (2 CPUs), ~3.1GHz
Memory: 3070MB RAM
Page File: 613MB used, 4341MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
DxDiag Notes
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: ATI Radeon HD 4800 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI Radeon Graphics Processor (0x9442)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9442&SUB SYS_05021002&REV_00
Display Memory: 512.0 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6891 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 12/1/2008 15:51:31, 318464 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 12/1/2008 17:13:40, 3452928 bytes
Device Identifier: {D7B71EE2-D702-11CF-5969-0825A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x9442
SubSys ID: 0x05021002
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStr etch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStr etch
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStr etch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
Sound Devices
Description: USB Audio Device
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: USB\Vid_0d8c&Pid_000d&Rev_0100 &MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: usbaudio.sys
Driver Version: 5.01.2600.5512 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/13/2008 19:15:14, 60032 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 2
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
Description: SoundMAX HD Audio
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_11D4&DEV_1 98B&SUBSYS_104381F6&REV_1003
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: ADIHdAud.sys
Driver Version: 5.10.0001.6110 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/16/2007 09:09:06, 293888 bytes
Other Files:
Driver Provider: AnalogDevices
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 100, 192000
Static/Strm HW Mix Bufs: 33, 32
Static/Strm HW 3D Bufs: 33, 32
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): Yes
Registry: OK
Sound Test Result: Not run
Sound Capture Devices
Description: USB Audio Device
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: usbaudio.sys
Driver Version: 5.01.2600.5512 (English)
Driver Attributes: Final Retail
Date and Size: 4/13/2008 19:15:14, 60032 bytes
Cap Flags: 0x41
Format Flags: 0x440
Description: SoundMAX HD Audio
Default Sound Capture: No
Default Voice Capture: No
Driver Name: ADIHdAud.sys
Driver Version: 5.10.0001.6110 (English)
Driver Attributes: Final Retail
Date and Size: 1/16/2007 09:09:06, 293888 bytes
Cap Flags: 0x41
Format Flags: 0xCCC
DirectMusic
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Without knowing the exact reason for crashing, it's hard to tell.
Please post the info found in the windows event log, as it should log crash information.
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Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/29/2009
Time: 11:09:04 AM
User: N/A
Computer: JAY
Description:
Faulting application lotroclient.exe, version 2.2.1.4077, faulting module unknown, version 0.0.0.0, fault address 0x .
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6c 6f 74 ure lot
0018: 72 6f 63 6c 69 65 6e 74 roclient
0020: 2e 65 78 65 20 32 2e 32 .exe 2.2
0028: 2e 31 2e 34 30 37 37 20 .1.4077
0030: 69 6e 20 75 6e 6b 6e 6f in unkno
0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 30 30 30 fset 000
0050: 30 30 30 30 30 0d 0a ..
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 1/29/2009
Time: 1:04:51 AM
User: N/A
Computer: JAY
Description:
Fault bucket 1118290461.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 31 31 38 32 39 30 34 11182904
0010: 36 31 0d 0a 61..
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/29/2009
Time: 1:04:12 AM
User: N/A
Computer: JAY
Description:
Faulting application lotroclient.exe, version 2.2.1.4077, faulting module unknown, version 0.0.0.0, fault address 0x .
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6c 6f 74 ure lot
0018: 72 6f 63 6c 69 65 6e 74 roclient
0020: 2e 65 78 65 20 32 2e 32 .exe 2.2
0028: 2e 31 2e 34 30 37 37 20 .1.4077
0030: 69 6e 20 75 6e 6b 6e 6f in unkno
0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 30 30 30 fset 000
0050: 30 30 30 30 30 0d 0a ..
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 1/29/2009
Time: 12:24:43 AM
User: N/A
Computer: JAY
Description:
Fault bucket 1118290461.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 31 31 31 38 32 39 30 34 11182904
0010: 36 31 0d 0a 61..
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 1/29/2009
Time: 12:24:31 AM
User: N/A
Computer: JAY
Description:
Faulting application lotroclient.exe, version 2.2.1.4077, faulting module unknown, version 0.0.0.0, fault address 0x .
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6c 6f 74 ure lot
0018: 72 6f 63 6c 69 65 6e 74 roclient
0020: 2e 65 78 65 20 32 2e 32 .exe 2.2
0028: 2e 31 2e 34 30 37 37 20 .1.4077
0030: 69 6e 20 75 6e 6b 6e 6f in unkno
0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0
0040: 2e 30 20 61 74 20 6f 66 .0 at of
0048: 66 73 65 74 20 30 30 30 fset 000
0050: 30 30 30 30 30 0d 0a ..
Those are the last 5 errors from Event Viewer.
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3g ram? Probably mismatched.
Remove some of the RAM.
Try swapping sticks around.
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Unknown module and offset 0x .
Hurm...not good for clues.
In the details of the windows error reporting dialog - can you get a crash type?
0xC 17? 0xC 5?
One random thought - make sure there isn't a spare OpenAL32.dll in your windows\system32 directory - if so, some installation put one there that is making the lotroclient unhappy.
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Quote: : 3g ram? Probably mismatched.
Remove some of the RAM.
Try swapping sticks around.
Already thought of that, dropped to 2 gigs & still having the same problem.
Bunsen next crash Ill see what pops up.
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Heres a screenshot of what info I could find this last crash.
I also made sure there was no OpenAL32 files.
If Im missing some info, explain where to get it from so I can get it to you asap.
This is getting REALLY annoying.
Thanks for the help so far however!
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Quote: :
Heres a screenshot of what info I could find this last crash.
I also made sure there was no OpenAL32 files.
If Im missing some info, explain where to get it from so I can get it to you asap.
This is getting REALLY annoying.
Thanks for the help so far however!
Well, it's an access violation (0xC 5), however still not enough detail.
If you don't mind gathering a dump file and somehow sending it to us, I can send instructions on how to collect one.
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Sure whatever you need Ill get for you, just give me instructions on how to get it & I can PM it or email it or whatever you need.
Thanks a ton for the help so far.
Its happening less often now also.
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Quote: : Sure whatever you need Ill get for you, just give me instructions on how to get it & I can PM it or email it or whatever you need.
Thanks a ton for the help so far.
Its happening less often now also.
Ok, you'll have a PM shortly.
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Ok, after looking at your crash dump, something looks fishy with data.
I'm suspecting corrupt data - so the question then is how this occurred since we thought we were fairly good on making the dat files reliable nowadays:
- Did you install from DVD?
- Did you install via TDM?
- Do you have access to another "clean" installation where you can copy the dat files from?
- Worst case is please try re-installing.
I'm guessing if you grab a copy of the dat files from another install or a friend, this should hopefully clear things up.
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Downloaded via TDM.
I dont have any disks as Im running off the trial.
I still debating over getting the retail version.
As a side note, any chance this corrupt data would also cause stuttering in game?
Thank you for looking into this also, its nice when devs actually step up & looks into issues instead of giving copy/paste text book answers.
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Quote: : Downloaded via TDM.
I dont have any disks as Im running off the trial.
I still debating over getting the retail version.
As a side note, any chance this corrupt data would also cause stuttering in game?
Thank you for looking into this also, its nice when devs actually step up & looks into issues instead of giving copy/paste text book answers.
Since you used TDM, it should have an option to reverify all the data.
(I'm less versed with it, but please look for it) Please give that a shot.
Stuttering in game?
That could be caused by a number of issues:
- fragmented dat files (defrag the drive)
- slow disk
- network issues
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Ok, for future reference, after looking in all of the usual spots to no avail, the way to verify & repair is to right click on or next to the ring icon in the bottom left corner of TDM.
As far as my stuttering, highly doubtful its my internet connection, I have road runner turbo & get about 15k down & I dont stutter in any other games.
Could be a defrag but I just reformatted my HD about a month ago.
Will try that after I get done with this verify & repair.
Slow disk....ehhh like I said, no issues with any other games, CoD4/5, WoW & Bioshock are all flawless.
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Quote: : Ok, for future reference, after looking in all of the usual spots to no avail, the way to verify & repair is to right click on or next to the ring icon in the bottom left corner of TDM.
Crashing problem gone now?
Or still a problem?
Quote: : As far as my stuttering, highly doubtful its my internet connection, I have road runner turbo & get about 15k down & I dont stutter in any other games.
Watch the in-game network icon (an option you can turn on).
Don't forget it's a full network - it may be fast and low latency to some areas, but not others.
Quote: : Could be a defrag but I just reformatted my HD about a month ago.
Will try that after I get done with this verify & repair.
Slow disk....ehhh like I said, no issues with any other games, CoD4/5, WoW & Bioshock are all flawless.
Not really comparable.
None of the games have loading situations of open world like we do (except WoW, except they're asset sizes are much smaller over all - so less disk loading).
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