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HP and Compaq Notebook Forums • View topic - Day 3 with HP support personel... laptop still dead!
Purchased a Presario R3000Z from HP Online back in April.
Worked fine without issue untill June 19th.
HP has my dead laptop but they are claiming it is Out of Warranty because I upgraded the memory.
They are asking $298 for repairs.
I purchased 2GB of memory when I purchased the laptop.
What exactly was there for me to upgrade???
I only checked the memory slot on the bottom of the laptop.
It was Crucial PC2700 1GB.
Again, what was there that I would or could upgrade to?
My guess is the factory used two different brands or two different speeds of memory modules.
The one slot under the keyboard has different memory...
HP recieved my laptop 1 week ago.
For the last two days, HP support has told me that their Tech Support would call me.
They have failed to call two days now even though their customer reps keep tellin me that they will call within 24 hours.
Today was day three of this phone run-around with HP support.
The last three days have sarted with support from India.
Today I escalated the case to a higher level and got US support.
They keep adding info to my case but can do nothing to resolve it.
At this point I'm nearly ready to ask for the non-working laptop to be returned to me so I can proceed to litigation in small claims court.
Tha HP rep could not believe my laptop was built in Shanghai China.
He told me we (HP) does not use any builders in China.
I gave him the FedEx tracking number which he looked up...
He was very quite after that...
What the hell is going on with HP?
Anyone else experience this kind of nonsense from HP?
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No, i bought my lappy back in march, still working fine.
i think they build in china because of cheap labor, and sometimes we pay the price in cheap assembly.
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Keep calling back until you stumble across someone semi-competent?
Or see if the guy's supervisor is any more clueful.
All the zv5000z/R3000z machines are made in Shanghai by Compal.
Even if you had upgraded the memory yourself rather than buy it from HP, that shouldn't void your warranty.
Unless you opened up the notebook to get to the internal slot, and even then.
I had a HP research tech tell me they test against Crucial memory, so that's a really silly thing for HP to complain about.
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Yes eveything is buid in China these days.
Cheap labor sometimes means "not so great quality." Some people are now afraid that China is becoming a superpower.
Well, stop sending them your job, do it yourself.
But gig companies and multinational ike HP are more interested in $$$ (greed) than good service to its customers.
Particularly, if only the tech support could offered here in the US or in Canada, rather than India ...
... those who experienced it know what I mean here ...
updating the memory does not void the warranty (unless, of course, you scrpeed something in doing so, or the new memory sticks are "responsible" for some damage in other parts).
I even think that it is clearly stated either in the manual or on the HP (not hpshopping) web site that cutomers can change their RAM stick without voiding their warranty.
Check carefully all the manuals of the r3000z on HP site.
I think they try rip you off.
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Well I finally got it back from HP.
Took them nearly 3 weeks to figure out that it shipped with 2 GBs of RAM.
So there was nothing that I could have "upgraded."
It was not until I got an HP "case manager" that it got resolved and fixed.
It was a bad memory module.
It turned out to be two different brands.
Crucial on the bottom slot and Micron on the top under the keyboard.
HP even sent the defective module back with the laptop.
So much for 4-day door to door service...
There is certainly a huge disconnect between HP phone support and the actual folks who do the servicing.
The only person who can bridge the gap is the "case manager."
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Crucial is Micron's retail arm.
It's the same RAM with a different sticker.
HP really ought to know that.
There were a few Infineon-based Crucial SODIMMs that were less reliable than the Micron-based ones though.
I don't think they build those any more.
Glad you finally got things worked out.
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Okay, can AMD A64 memory controller run 2x1GB slots at all?
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Quote: : okay, can AMD A64 memory controller run 2x1GB slots at all?
Yes, two PC2700 1GB SODIMMs will work.
Stick with Crucial, Kingston, probably Transcend.
Kingston is usually the cheapest these days.
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HP Rep is lying, my lappy has been repaired for 2 times, every time, I told them I upgrade HDD and memory by myself, they said it's OK.
And they even say I can send the lappy back w/o memory and HDD.
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Quote: : Quote: : okay, can AMD A64 memory controller run 2x1GB slots at all?
Yes, two PC2700 1GB SODIMMs will work.
Stick with Crucial, Kingston, probably Transcend.
Kingston is usually the cheapest these days.
Kingmax is also cheap..
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