Computer Sluggish (t) - The Elder Geek on Windows

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	Computer Sluggish (t) - The Elder Geek on Windows Hi. You helped me sort out a family PC last week. There are three more in the ousehold, this is the next one. Here is the RSIT log: Logfile of random's system information tool 1.06 (written by random/random) Run by Tiffany Gullan at 2009-09-27 14:33:54 Microsoft Windows XP Professional Service Pack 3 System drive C: has 114 GB (74%) free of 153 GB Total RAM: 2038 MB (73% free) Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 14:34:20, on 27/09/2009 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16876) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe C:\Program Files\Dell\OpenManage\Client\Iap.exe C:\Program Files\Java\jre6\bin\jqs.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe C:\WINDOWS\Explorer.EXE C:\RECYCLER\k-1-3542-4232123213-7676767- 6\hn.exe C:\Program Files\Internet Explorer\iexplore.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Program Files\MessengerPlus! 3\MsgPlus.exe C:\Program Files\Fisher-Price\DACS\MiniApp\DACSMiniApp.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\WinZip\WZQKPICK.EXE C:\WINDOWS\system32\wuauclt.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\WINDOWS\system32\wuauclt.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Desktop\RSIT.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Program Files\trend micro\Tiffany Gullan.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.co.uk/ig/dell?hl=en&client=dell-usuk-rel&channel=uk R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.google.co.uk/hws/sb/dell-usuk-r...html?channel=uk R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.co.uk/hws/sb/dell-usuk-r...html?channel=uk R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.co.uk/ig/dell?hl=en&client=dell-usuk-rel&channel=uk R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005 F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,"C:\WINDOWS\server.exe", O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O3 - Toolbar: (no name) - {9FB3908C-6565-4CB0-95F8-E9F85258723C} - (no file) O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe" O4 - HKLM\..\Run: [CaAvTray] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe" O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" O4 - HKLM\..\Run: [DACSMiniApp] C:\Program Files\Fisher-Price\DACS\MiniApp\DACSMiniApp.exe O4 - HKCU\..\Run: [updates] C:\WINDOWS\server.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Policies\Explorer\Run: [updates.w] C:\WINDOWS\server.exe O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.euro.dell.com/systemprofiler/SysPro.CAB O16 - DPF: {138E6DC9-722B-4F4B-B09D-95D191869696} (Bebo Uploader Control) - http://www.bebo.com/files/BeboUploader.5.1.4.cab O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1157477346078 O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1157477335171 O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: CAISafe - Unknown owner - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe O23 - Service: Iap - Dell Inc - C:\Program Files\Dell\OpenManage\Client\Iap.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe -- End of file - 10680 bytes Scheduled tasks folder C:\WINDOWS\tasks\Ad-Aware SE Personal.job C:\WINDOWS\tasks\AppleSoftwareUpdate.job C:\WINDOWS\tasks\Disk Cleanup.job C:\WINDOWS\tasks\eTrust EZ Antivirus.job C:\WINDOWS\tasks\OGALogon.job Registry dump [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}] Adobe PDF Reader Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll [2006-10-23 62080] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7E853D72-626A-48EC-A868-BA8D5E23E045}] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9030D464-4C02-4ABF-8ECC-5164760863C6}] Windows Live Sign-in Helper - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll [2009-02-17 408440] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}] Java Plug-In 2 SSV Helper - C:\Program Files\Java\jre6\bin\jp2ssv.dll [2009-09-20 41368] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{E7E6F031-17CE-4C07-BC86-EABFE594F69C}] JQSIEStartDetectorImpl Class - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll [2009-09-20 73728] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar] {9FB3908C-6565-4CB0-95F8-E9F85258723C} [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run] "IgfxTray"=C:\WINDOWS\system32\igfxtray.exe [2005-04-04 94208] "HotKeysCmds"=C:\WINDOWS\system32\hkcmd.exe [2005-04-04 77824] "Persistence"=C:\WINDOWS\system32\igfxpers.exe [2005-04-04 114688] "DVDLauncher"=C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe [2005-12-09 49152] "CaAvTray"=C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe [2006-09-05 226416] "CAVRID"=C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe [2006-09-05 189552] "Adobe Reader Speed Launcher"=C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe [2008-01-11 39792] "QuickTime Task"=C:\Program Files\QuickTime\qttask.exe [2008-02-01 385024] "iTunesHelper"=C:\Program Files\iTunes\iTunesHelper.exe [2008-02-04 267048] "SunJavaUpdateSched"=C:\Program Files\Java\jre6\bin\jusched.exe [2009-09-20 148888] "MessengerPlus3"=C:\Program Files\MessengerPlus! 3\MsgPlus.exe [2008-07-15 190024] "DACSMiniApp"=C:\Program Files\Fisher-Price\DACS\MiniApp\DACSMiniApp.exe [2008-03-13 128256] [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run] "updates"=C:\WINDOWS\server.exe [2006-11-02 14195637] "ctfmon.exe"=C:\WINDOWS\system32\ctfmon.exe [2008-04-14 15360] [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run] "updates.w"=C:\WINDOWS\server.exe [2006-11-02 14195637] C:\Documents and Settings\All Users\Start Menu\Programs\Startup WinZip Quick Pick.lnk - C:\Program Files\WinZip\WZQKPICK.EXE [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] "AppInit_DLLS"="MsgPlusLoader.dll" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\igfxcui] C:\WINDOWS\system32\igfxdev.dll [2005-04-04 131072] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\WgaLogon] C:\WINDOWS\system32\WgaLogon.dll [2009-03-10 239496] [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System] "dontdisplaylastusername"=0 "legalnoticecaption"= "legalnoticetext"= "shutdownwithoutlogon"=1 "undockwithoutlogon"=1 [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\explorer] "NoDriveTypeAutoRun"=145 [HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\explorer] "HonorAutoRunSetting"= [HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list] "%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe::enabled:@xpsp2res.dll,-22019" "%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe::Enabled:@xpsp3res.dll,-20000" "C:\Program Files\Bonjour\mDNSResponder.exe"="C:\Program Files\Bonjour\mDNSResponder.exe::Enabled:Bonjour" "C:\Program Files\Messenger\msmsgs.exe"="C:\Program Files\Messenger\msmsgs.exe::Enabled:Windows Messenger" "C:\Program Files\Windows Live\Messenger\msnmsgr.exe"="C:\Program Files\Windows Live\Messenger\msnmsgr.exe::Enabled:Windows Live Messenger" "C:\Program Files\Windows Live\Messenger\livecall.exe"="C:\Program Files\Windows Live\Messenger\livecall.exe::Enabled:Windows Live Messenger (Phone)" "C:\Program Files\iTunes\iTunes.exe"="C:\Program Files\iTunes\iTunes.exe::Enabled:iTunes" [HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list] "%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe::enabled:@xpsp2res.dll,-22019" "%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe::Enabled:@xpsp3res.dll,-20000" "C:\Program Files\Windows Live\Messenger\msnmsgr.exe"="C:\Program Files\Windows Live\Messenger\msnmsgr.exe::Enabled:Windows Live Messenger" "C:\Program Files\Windows Live\Messenger\livecall.exe"="C:\Program Files\Windows Live\Messenger\livecall.exe::Enabled:Windows Live Messenger (Phone)" List of files/folders created in the last 1 months 2009-09-27 14:33:57 ----D---- C:\Program Files\trend micro 2009-09-27 14:33:54 ----D---- C:\rsit 2009-09-20 17:55:43 ----HDC---- C:\WINDOWS\$NtUninstallKB956844$ 2009-09-20 17:55:24 ----HDC---- C:\WINDOWS\$NtUninstallKB971961$ 2009-09-20 17:48:47 ----D---- C:\WINDOWS\system32\Dell 2009-09-20 17:47:54 ----D---- C:\Documents and Settings\Tiffany Gullan\Application Data\Macromedia 2009-09-20 17:45:40 ----D---- C:\Documents and Settings\Tiffany Gullan\Application Data\Adobe 2009-09-20 15:52:22 ----D---- C:\Documents and Settings\All Users\Application Data\Office Genuine Advantage 2009-09-20 15:15:02 ----D---- C:\Documents and Settings\Tiffany Gullan\Application Data\Fisher-Price 2009-09-20 14:24:18 ----D---- C:\5e4dc2dd8a5d501cddd8a00317999d 2009-09-20 14:24:00 ----HDC---- C:\WINDOWS\$NtUninstallKB961371-v2$ 2009-09-20 14:22:26 ----HDC---- C:\WINDOWS\$NtUninstallKB970653-v3$ 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\zh-TW 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\zh-HK 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\tr-TR 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\sv-SE 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\pt-BR 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\nl-NL 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\nb-NO 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\ko-KR 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\it-IT 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\he-IL 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\fr-FR 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\fi-FI 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\es-ES 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\el-GR 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\de-DE 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\da-DK 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\ar-SA 2009-09-20 14:16:24 ----HDC---- C:\WINDOWS\$NtUninstallKB971657$ 2009-09-20 14:15:37 ----HDC---- C:\WINDOWS\$NtUninstallKB973815$ 2009-09-20 14:14:52 ----HDC---- C:\WINDOWS\$NtUninstallKB960859$ 2009-09-20 14:14:10 ----HDC---- C:\WINDOWS\$NtUninstallKB973507$ 2009-09-20 14:13:32 ----HDC---- C:\WINDOWS\$NtUninstallKB973354$ 2009-09-20 14:12:51 ----HDC---- C:\WINDOWS\$NtUninstallKB956744$ 2009-09-20 14:12:12 ----HDC---- C:\WINDOWS\$NtUninstallKB973869$ 2009-09-20 14:11:25 ----HDC---- C:\WINDOWS\$NtUninstallKB973540_WM9$ 2009-09-20 14:10:55 ----HDC---- C:\WINDOWS\$NtUninstallKB971557$ 2009-09-20 14:10:12 ----HDC---- C:\WINDOWS\$NtUninstallKB968389$ 2009-09-20 14:06:23 ----HDC---- C:\WINDOWS\$NtUninstallKB973346$ 2009-09-20 14:05:35 ----HDC---- C:\WINDOWS\$NtUninstallKB971633$ 2009-09-20 13:37:32 ----D---- C:\WINDOWS\system32\XPSViewer 2009-09-20 13:37:25 ----D---- C:\Program Files\MSBuild 2009-09-20 13:37:02 ----D---- C:\Program Files\Reference Assemblies 2009-09-20 13:34:21 ----N---- C:\WINDOWS\system32\prntvpt.dll 2009-09-20 13:34:20 ----N---- C:\WINDOWS\system32\xpsshhdr.dll 2009-09-20 13:34:19 ----N---- C:\WINDOWS\system32\xpssvcs.dll 2009-09-20 13:34:19 ----D---- C:\30191eb6743a5c4927 2009-09-20 13:33:00 ----D---- C:\WINDOWS\SxsCaPendDel 2009-09-20 13:08:51 ----D---- C:\Documents and Settings\Tiffany Gullan\Application Data\Sun 2009-09-20 13:00:40 ----ASH---- C:\Documents and Settings\Tiffany Gullan\Application Data\desktop.ini 2009-09-20 13:00:38 ----D---- C:\Documents and Settings\Tiffany Gullan\Application Data\Identities 2009-09-20 13:00:37 ----SD---- C:\Documents and Settings\Tiffany Gullan\Application Data\Microsoft 2009-09-20 12:40:48 ----A---- C:\WINDOWS\system32\javaws.exe 2009-09-20 12:40:48 ----A---- C:\WINDOWS\system32\javaw.exe 2009-09-20 12:40:48 ----A---- C:\WINDOWS\system32\java.exe 2009-09-20 12:40:48 ----A---- C:\WINDOWS\system32\deploytk.dll List of files/folders modified in the last 1 months 2009-09-27 14:33:57 ----AD---- C:\Program Files 2009-09-27 14:33:41 ----D---- C:\WINDOWS\Prefetch 2009-09-27 14:29:14 ----D---- C:\WINDOWS 2009-09-27 14:29:03 ----D---- C:\WINDOWS\Temp 2009-09-26 15:43:13 ----A---- C:\WINDOWS\SchedLgU.Txt 2009-09-26 11:52:37 ----AH---- C:\WINDOWS\log.txt 2009-09-20 17:58:30 ----SHD---- C:\WINDOWS\Installer 2009-09-20 17:58:30 ----D---- C:\Config.Msi 2009-09-20 17:55:49 ----HD---- C:\WINDOWS\inf 2009-09-20 17:55:46 ----SHD---- C:\WINDOWS\system32\dllcache 2009-09-20 17:55:45 ----D---- C:\WINDOWS\system32 2009-09-20 17:55:41 ----HD---- C:\WINDOWS\$hf_mig$ 2009-09-20 17:55:34 ----A---- C:\WINDOWS\imsins.BAK 2009-09-20 17:48:48 ----SD---- C:\WINDOWS\Downloaded Program Files 2009-09-20 17:48:47 ----D---- C:\Program Files\Dell 2009-09-20 17:43:28 ----D---- C:\WINDOWS\system32\CatRoot2 2009-09-20 16:37:06 ----RSD---- C:\WINDOWS\assembly 2009-09-20 16:07:05 ----D---- C:\WINDOWS\Microsoft.NET 2009-09-20 15:51:24 ----D---- C:\Program Files\Internet Explorer 2009-09-20 14:48:10 ----RSHD---- C:\RECYCLER 2009-09-20 14:22:08 ----SD---- C:\WINDOWS\Tasks 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\en-US 2009-09-20 14:13:36 ----D---- C:\Program Files\Outlook Express 2009-09-20 14:10:17 ----D---- C:\WINDOWS\system32\drivers 2009-09-20 13:57:52 ----A---- C:\WINDOWS\system32\PerfStringBackup.INI 2009-09-20 13:56:47 ----D---- C:\WINDOWS\WinSxS 2009-09-20 13:37:13 ----RSD---- C:\WINDOWS\Fonts 2009-09-20 13:01:46 ----A---- C:\WINDOWS\OEWABLog.txt 2009-09-20 13:00:35 ----D---- C:\Documents and Settings 2009-09-20 12:40:24 ----D---- C:\Program Files\Java 2009-09-20 12:13:28 ----D---- C:\WINDOWS\system32\CatRoot List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled) R1 intelppm;Intel Processor Driver; C:\WINDOWS\system32\DRIVERS\intelppm.sys [2008-04-13 36352] R1 kbdhid;Keyboard HID Driver; C:\WINDOWS\system32\DRIVERS\kbdhid.sys [2008-04-13 14592] R1 omci;OMCI WDM Device Driver; C:\WINDOWS\system32\DRIVERS\omci.sys [2004-02-13 17153] R1 VETFDDNT;VET Floppy Boot Sector Monitor; C:\WINDOWS\system32\drivers\VETFDDNT.sys [2006-09-05 14791] R1 VET-FILT;VET File System Filter; C:\WINDOWS\system32\drivers\VET-FILT.sys [2006-09-05 21607] R1 VETMONNT;VET File Monitor; C:\WINDOWS\system32\drivers\VETMONNT.sys [2006-09-05 26787] R1 VET-REC;VET File System Recognizer; C:\WINDOWS\system32\drivers\VET-REC.sys [2006-09-05 15670] R3 ctsfm2k;Creative SoundFont Management Device Driver; C:\WINDOWS\system32\DRIVERS\ctsfm2k.sys [2005-01-10 138752] R3 E100B;Intel® PRO Network Connection Driver; C:\WINDOWS\system32\DRIVERS\e100b325.sys [2004-10-14 155648] R3 GEARAspiWDM;GEARAspiWDM; C:\WINDOWS\System32\Drivers\GEARAspiWDM.sys [2006-09-19 15664] R3 HDAudBus;Microsoft UAA Bus Driver for High Definition Audio; C:\WINDOWS\system32\DRIVERS\HDAudBus.sys [2008-04-13 144384] R3 HidUsb;Microsoft HID Class Driver; C:\WINDOWS\system32\DRIVERS\hidusb.sys [2008-04-13 10368] R3 ialm;ialm; C:\WINDOWS\system32\DRIVERS\ialmnt5.sys [2005-04-04 830684] R3 Iviaspi;IVI ASPI Shell; C:\WINDOWS\system32\drivers\iviaspi.sys [2006-11-22 16024] R3 mouhid;Mouse HID Driver; C:\WINDOWS\system32\DRIVERS\mouhid.sys [2001-08-17 12160] R3 ossrv;Creative OS Services Driver; C:\WINDOWS\system32\DRIVERS\ctoss2k.sys [2005-01-10 106496] R3 P17;SB Live! 24-bit; C:\WINDOWS\system32\drivers\P17.sys [2007-06-15 1127936] R3 RTL8023xp;D-Link DGE-528T Gigabit Ethernet Adapter NDIS XP Driver; C:\WINDOWS\system32\DRIVERS\DLKRTXP.SYS [2006-07-31 83456] R3 STHDA;SigmaTel High Definition Audio CODEC; C:\WINDOWS\system32\drivers\sthda.sys [2005-08-16 1022040] R3 usbehci;Microsoft USB 2.0 Enhanced Host Controller Miniport Driver; C:\WINDOWS\system32\DRIVERS\usbehci.sys [2008-04-13 30208] R3 usbhub;Microsoft USB Standard Hub Driver; C:\WINDOWS\system32\DRIVERS\usbhub.sys [2008-04-13 59520] R3 usbuhci;Microsoft USB Universal Host Controller Miniport Driver; C:\WINDOWS\system32\DRIVERS\usbuhci.sys [2008-04-13 20608] R3 VETEBOOT;VET Boot Scan Engine; C:\WINDOWS\system32\drivers\VETEBOOT.sys [2007-09-13 108360] R3 VETEFILE;VET File Scan Engine; C:\WINDOWS\system32\drivers\VETEFILE.sys [2007-09-13 879832] S3 CCDECODE;Closed Caption Decoder; C:\WINDOWS\system32\DRIVERS\CCDECODE.sys [2008-04-13 17024] S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\WINDOWS\system32\drivers\MSTEE.sys [2008-04-13 5504] S3 NABTSFEC;NABTS/FEC VBI Codec; C:\WINDOWS\system32\DRIVERS\NABTSFEC.sys [2008-04-13 85248] S3 NdisIP;Microsoft TV/Video Connection; C:\WINDOWS\system32\DRIVERS\NdisIP.sys [2008-04-13 10880] S3 nv;nv; C:\WINDOWS\system32\DRIVERS\nv4_mini.sys [2004-08-03 1897408] S3 SLIP;BDA Slip De-Framer; C:\WINDOWS\system32\DRIVERS\SLIP.sys [2008-04-13 11136] S3 streamip;BDA IPSink; C:\WINDOWS\system32\DRIVERS\StreamIP.sys [2008-04-13 15232] S3 usb_rndisx;USB RNDIS Adapter; C:\WINDOWS\system32\DRIVERS\usb8023x.sys [2008-04-13 12800] S3 USBAAPL;Apple Mobile USB Driver; C:\WINDOWS\System32\Drivers\usbaapl.sys [2008-01-15 30464] S3 usbccgp;Microsoft USB Generic Parent Driver; C:\WINDOWS\system32\DRIVERS\usbccgp.sys [2008-04-13 32128] S3 usbprint;Microsoft USB PRINTER Class; C:\WINDOWS\system32\DRIVERS\usbprint.sys [2008-04-13 25856] S3 usbscan;USB Scanner Driver; C:\WINDOWS\system32\DRIVERS\usbscan.sys [2008-04-13 15104] S3 USBSTOR;USB Mass Storage Driver; C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS [2008-04-13 26368] S3 usbvideo;USB Video Device (WDM); C:\WINDOWS\System32\Drivers\usbvideo.sys [2008-04-13 121984] S3 WSTCODEC;World Standard Teletext Codec; C:\WINDOWS\system32\DRIVERS\WSTCODEC.SYS [2008-04-13 19200] S4 agp440;Intel AGP Bus Filter; C:\WINDOWS\system32\DRIVERS\agp440.sys [2008-04-13 42368] S4 agpCPQ;Compaq AGP Bus Filter; C:\WINDOWS\system32\DRIVERS\agpCPQ.sys [2008-04-13 44928] S4 alim1541;ALI AGP Bus Filter; C:\WINDOWS\system32\DRIVERS\alim1541.sys [2008-04-13 42752] S4 amdagp;AMD AGP Bus Filter Driver; C:\WINDOWS\system32\DRIVERS\amdagp.sys [2008-04-13 43008] S4 cbidf;cbidf; C:\WINDOWS\system32\DRIVERS\cbidf2k.sys [2001-08-17 13952] S4 sisagp;SIS AGP Bus Filter; C:\WINDOWS\system32\DRIVERS\sisagp.sys [2008-04-13 40960] S4 viaagp;VIA AGP Bus Filter; C:\WINDOWS\system32\DRIVERS\viaagp.sys [2008-04-13 42240] List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled) R2 Apple Mobile Device;Apple Mobile Device; C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe [2008-01-15 110592] R2 Bonjour Service;Bonjour Service; C:\Program Files\Bonjour\mDNSResponder.exe [2007-07-24 229376] R2 CAISafe;CAISafe; C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe [2006-09-05 263280] R2 Iap;Iap; C:\Program Files\Dell\OpenManage\Client\Iap.exe [2004-02-13 155648] R2 JavaQuickStarterService;Java Quick Starter; C:\Program Files\Java\jre6\bin\jqs.exe [2009-09-20 152984] R2 UleadBurningHelper;Ulead Burning Helper; C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe [2004-12-13 49152] R2 VETMSGNT;VET Message Service; C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe [2006-09-05 201840] R3 iPod Service;iPod Service; C:\Program Files\iPod\bin\iPodService.exe [2008-02-04 504104] S2 Fax;Fax; C:\WINDOWS\system32\fxssvc.exe [2008-04-14 267776] S3 aspnet_state;ASP.NET State Service; C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe [2008-07-25 34312] S3 clr_optimization_v2.0.50727_32;.NET Runtime Optimization Service v2.0.50727_X86; C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe [2008-07-25 69632] S3 FontCache3.0.0.0;Windows Presentation Foundation Font Cache 3.0.0.0; C:\WINDOWS\Microsoft.NET\Framework\v3.0\WPF\PresentationFontCache.exe [2008-07-29 46104] S3 idsvc;Windows CardSpace; C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe [2008-07-29 881664] S3 NetSvc;Intel NCS NetService; C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe [2004-11-19 147456] S3 ose;Office Source Engine; C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2006-10-26 145184] S3 usnjsvc;Messenger Sharing Folders USN Journal Reader service; C:\Program Files\Windows Live\Messenger\usnsvc.exe [2007-10-18 98328] S3 WLSetupSvc;Windows Live Setup Service; C:\Program Files\Windows Live\installer\WLSetupSvc.exe [2007-10-25 266240] S4 NetTcpPortSharing;Net.Tcp Port Sharing Service; C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\SMSvcHost.exe [2008-07-29 132096] EOF Here is the info: info.txt logfile of random's system information tool 1.06 2009-09-27 14:34:33 Uninstall list -->"C:\Program Files\InstallShield Installation Information\{F37167DD-4436-4641-90B6-329D60632DDA}\Setup.exe" REMOVEALL --u:{F37167DD-4436-4641-90B6-329D60632DDA} -->C:\WINDOWS\IsUninst.exe -fC:\WINDOWS\orun32.isu -->MsiExec.exe /I{403EF592-953B-4794-BCEF-ECAB835C2095} -->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{FA7621DC-7144-4A24-973C-B9BC0E945628}\setup.exe" -l0x9 -->rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf Ad-Aware SE Personal-->C:\PROGRA~1\Lavasoft\AD-AWA~1\UNWISE.EXE C:\PROGRA~1\Lavasoft\AD-AWA~1\INSTALL.LOG Adobe Acrobat 5.0-->C:\WINDOWS\ISUNINST.EXE -f"C:\Program Files\Common Files\Adobe\Acrobat 5.0\NT\Uninst.isu" -c"C:\Program Files\Common Files\Adobe\Acrobat 5.0\NT\Uninst.dll" Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)-->MsiExec.exe /X{6846389C-BAC0-4374-808E-B120F86AF5D7} Adobe Flash Player ActiveX-->C:\WINDOWS\system32\Macromed\Flash\uninstall_activeX.exe Adobe Reader 8.1.2-->MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A812 3} Apple Mobile Device Support-->MsiExec.exe /I{D8AB8F0C-CEEB-4A29-8EF5-219B064813F4} Apple Software Update-->MsiExec.exe /I{02DFF6B1-1654-411C-8D7B-FD6052EF016F} BBC Pingu - Barrel of Fun-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{1A17F47A-B39B-4A25-8C8F-9CA0B39C5544}\SETUP.EXE" -l0x9 Bonjour-->MsiExec.exe /I{47BF1BD6-DCAC-468F-A0AD-E5DECC2211C3} BreezeBrowser Pro-->"C:\Program Files\BreezeSys\BreezeBrowserPro\Uninstall.exe" "C:\Program Files\BreezeSys\BreezeBrowserPro\install.log" -u Dell Printer Software Uninstall-->C:\Program Files\Dell_HostCD\Install\Uninstall.exe Digital Camera Driver-->C:\PROGRA~1\DIGITA~1\UNWISE.EXE C:\PROGRA~1\DIGITA~1\INSTALL.LOG eTrust EZ Antivirus-->C:\WINDOWS\unvet32.exe High Definition Audio Driver Package - KB835221-->C:\WINDOWS\$NtUninstallKB835221WXP$\spuninst\spuninst.exe HijackThis 2.0.2-->"C:\Program Files\trend micro\HijackThis.exe" /uninstall Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)-->C:\WINDOWS\system32\msiexec.exe /package {CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9} /uninstall /qb+ REBOOTPROMPT="" Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)-->C:\WINDOWS\system32\msiexec.exe /package {CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9} /uninstall {A7EEA2F2-BFCD-4A54-A575-7B81A786E658} /qb+ REBOOTPROMPT="" Hotfix for Windows Internet Explorer 7 (KB947864)-->"C:\WINDOWS\ie7updates\KB947864-IE7\spuninst\spuninst.exe" Hotfix for Windows XP (KB952287)-->"C:\WINDOWS\$NtUninstallKB952287$\spuninst\spuninst.exe" Hotfix for Windows XP (KB970653-v3)-->"C:\WINDOWS\$NtUninstallKB970653-v3$\spuninst\spuninst.exe" Intel® Graphics Media Accelerator Driver-->RUNDLL32.EXE C:\WINDOWS\system32\ialmrem.dll,UninstallW2KIGfx2ID PCI\VEN_8086&DEV_2782 PCI\VEN_8086&DEV_2582 Intel® PRO Network Connections Drivers-->Prounstl.exe Intel® PROSet for Wired Connections-->MsiExec.exe /I{83F793B5-8BBF-42FD-A8A6-868CB3E2AAEA} InterActual Player-->C:\Program Files\InterActual\InterActual Player\inuninst.exe InterVideo MediaOne Gallery-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{34F0D55F-C386-4195-9A5B-961D3F6ACD46}\setup.exe" REMOVEALL iTunes-->MsiExec.exe /I{02DFB3FD-CF52-4183-8BCA-2A127D4888F4} Java 6 Update 14-->MsiExec.exe /X{26A24AE4-039D-4CA4-87B4-2F83216014FF} Java 6 Update 4-->MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160040} Java 6 Update 7-->MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0160070} Jessops Picture Suite-->"C:\Program Files\Jessops\Picture Suite\Uninstal.exe" C:\PROGRA~1\Jessops\PICTUR~1\INSTALL.LOG Messenger Plus! 3-->"C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /Remove Microsoft .NET Framework 1.1 Hotfix (KB928366)-->"C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Updates\hotfix.exe" "C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Updates\M928366\M928366Uninstall.msp" Microsoft .NET Framework 1.1-->msiexec.exe /X {CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1} Microsoft .NET Framework 1.1-->MsiExec.exe /X{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1} Microsoft .NET Framework 2.0 Service Pack 2-->MsiExec.exe /I{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F} Microsoft .NET Framework 3.0 Service Pack 2-->MsiExec.exe /I{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7} Microsoft .NET Framework 3.5 SP1-->C:\WINDOWS\Microsoft.NET\Framework\v3.5\Microsoft .NET Framework 3.5 SP1\setup.exe Microsoft .NET Framework 3.5 SP1-->MsiExec.exe /I{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9} Microsoft Internationalized Domain Names Mitigation APIs-->"C:\WINDOWS\$NtServicePackUninstallIDNMitigationAPIs$\spuninst\spuninst.exe" Microsoft National Language Support Downlevel APIs-->"C:\WINDOWS\$NtServicePackUninstallNLSDownlevelMapping$\spuninst\spuninst.exe" Microsoft Office Outlook 2003-->MsiExec.exe /I{90E00409-6000-11D3-8CFE-0150048383C9} Microsoft Office Outlook 2003-->MsiExec.exe /I{90FD0409-6000-11D3-8CFE-0150048383C9} Microsoft Office Professional Edition 2003-->MsiExec.exe /I{90110409-6000-11D3-8CFE-0150048383C9} OGA Notifier 2.0.0048.0-->MsiExec.exe /I{B2544A03-10D0-4E5E-BA69-0362FFC20D18} OMCI-->MsiExec.exe /X{73F1BDB7-11E1-11D5-9DC6-00C04F2FC33B} PowerDVD 5.7-->RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}\setup.exe" -uninstall PrimoPDF Redistribution Package-->MsiExec.exe /I{885744A4-1A01-44B0-858A-0AE6738CBCF7} PrimoPDF-->"C:\WINDOWS\PrimoPDF\uninstall.exe" "/U:C:\Program Files\activePDF\PrimoPDF\Uninstall\uninstall.xml" QuickTime-->MsiExec.exe /I{BFD96B89-B769-4CD6-B11E-E79FFD46F067} Security Update for Step By Step Interactive Training (KB898458)-->"C:\WINDOWS\$NtUninstallKB898458$\spuninst\spuninst.exe" Security Update for Step By Step Interactive Training (KB923723)-->"C:\WINDOWS\$NtUninstallKB923723$\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB928090)-->"C:\WINDOWS\ie7updates\KB928090-IE7\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB929969)-->"C:\WINDOWS\ie7updates\KB929969\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB931768)-->"C:\WINDOWS\ie7updates\KB931768-IE7\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB933566)-->"C:\WINDOWS\ie7updates\KB933566-IE7\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB937143)-->"C:\WINDOWS\ie7updates\KB937143-IE7\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB938127)-->"C:\WINDOWS\ie7updates\KB938127-IE7\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB939653)-->"C:\WINDOWS\ie7updates\KB939653-IE7\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB942615)-->"C:\WINDOWS\ie7updates\KB942615-IE7\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB944533)-->"C:\WINDOWS\ie7updates\KB944533-IE7\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB950759)-->"C:\WINDOWS\ie7updates\KB950759-IE7\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB953838)-->"C:\WINDOWS\ie7updates\KB953838-IE7\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB956390)-->"C:\WINDOWS\ie7updates\KB956390-IE7\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB958215)-->"C:\WINDOWS\ie7updates\KB958215-IE7\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB960714)-->"C:\WINDOWS\ie7updates\KB960714-IE7\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB961260)-->"C:\WINDOWS\ie7updates\KB961260-IE7\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB963027)-->"C:\WINDOWS\ie7updates\KB963027-IE7\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB969897)-->"C:\WINDOWS\ie7updates\KB969897-IE7\spuninst\spuninst.exe" Security Update for Windows Internet Explorer 7 (KB972260)-->"C:\WINDOWS\ie7updates\KB972260-IE7\spuninst\spuninst.exe" Security Update for Windows Media Player (KB952069)-->"C:\WINDOWS\$NtUninstallKB952069_WM9$\spuninst\spuninst.exe" Security Update for Windows Media Player (KB973540)-->"C:\WINDOWS\$NtUninstallKB973540_WM9$\spuninst\spuninst.exe" Security Update for Windows Media Player 9 (KB917734)-->"C:\WINDOWS\$NtUninstallKB917734_WMP9$\spuninst\spuninst.exe" Security Update for Windows XP (KB923561)-->"C:\WINDOWS\$NtUninstallKB923561$\spuninst\spuninst.exe" Security Update for Windows XP (KB923789)-->C:\WINDOWS\system32\MacroMed\Flash\genuinst.exe C:\WINDOWS\system32\MacroMed\Flash\KB923789.inf Security Update for Windows XP (KB938464)-->"C:\WINDOWS\$NtUninstallKB938464$\spuninst\spuninst.exe" Security Update for Windows XP (KB938464-v2)-->"C:\WINDOWS\$NtUninstallKB938464-v2$\spuninst\spuninst.exe" Security Update for Windows XP (KB941569)-->"C:\WINDOWS\$NtUninstallKB941569$\spuninst\spuninst.exe" Security Update for Windows XP (KB946648)-->"C:\WINDOWS\$NtUninstallKB946648$\spuninst\spuninst.exe" Security Update for Windows XP (KB950760)-->"C:\WINDOWS\$NtUninstallKB950760$\spuninst\spuninst.exe" Security Update for Windows XP (KB950762)-->"C:\WINDOWS\$NtUninstallKB950762$\spuninst\spuninst.exe" Security Update for Windows XP (KB950974)-->"C:\WINDOWS\$NtUninstallKB950974$\spuninst\spuninst.exe" Security Update for Windows XP (KB951066)-->"C:\WINDOWS\$NtUninstallKB951066$\spuninst\spuninst.exe" Security Update for Windows XP (KB951376)-->"C:\WINDOWS\$NtUninstallKB951376$\spuninst\spuninst.exe" Security Update for Windows XP (KB951376-v2)-->"C:\WINDOWS\$NtUninstallKB951376-v2$\spuninst\spuninst.exe" Security Update for Windows XP (KB951698)-->"C:\WINDOWS\$NtUninstallKB951698$\spuninst\spuninst.exe" Security Update for Windows XP (KB951748)-->"C:\WINDOWS\$NtUninstallKB951748$\spuninst\spuninst.exe" Security Update for Windows XP (KB952004)-->"C:\WINDOWS\$NtUninstallKB952004$\spuninst\spuninst.exe" Security Update for Windows XP (KB952954)-->"C:\WINDOWS\$NtUninstallKB952954$\spuninst\spuninst.exe" Security Update for Windows XP (KB953839)-->"C:\WINDOWS\$NtUninstallKB953839$\spuninst\spuninst.exe" Security Update for Windows XP (KB954211)-->"C:\WINDOWS\$NtUninstallKB954211$\spuninst\spuninst.exe" Security Update for Windows XP (KB954459)-->"C:\WINDOWS\$NtUninstallKB954459$\spuninst\spuninst.exe" Security Update for Windows XP (KB954600)-->"C:\WINDOWS\$NtUninstallKB954600$\spuninst\spuninst.exe" Security Update for Windows XP (KB955069)-->"C:\WINDOWS\$NtUninstallKB955069$\spuninst\spuninst.exe" Security Update for Windows XP (KB956391)-->"C:\WINDOWS\$NtUninstallKB956391$\spuninst\spuninst.exe" Security Update for Windows XP (KB956572)-->"C:\WINDOWS\$NtUninstallKB956572$\spuninst\spuninst.exe" Security Update for Windows XP (KB956744)-->"C:\WINDOWS\$NtUninstallKB956744$\spuninst\spuninst.exe" Security Update for Windows XP (KB956802)-->"C:\WINDOWS\$NtUninstallKB956802$\spuninst\spuninst.exe" Security Update for Windows XP (KB956803)-->"C:\WINDOWS\$NtUninstallKB956803$\spuninst\spuninst.exe" Security Update for Windows XP (KB956841)-->"C:\WINDOWS\$NtUninstallKB956841$\spuninst\spuninst.exe" Security Update for Windows XP (KB956844)-->"C:\WINDOWS\$NtUninstallKB956844$\spuninst\spuninst.exe" Security Update for Windows XP (KB957095)-->"C:\WINDOWS\$NtUninstallKB957095$\spuninst\spuninst.exe" Security Update for Windows XP (KB957097)-->"C:\WINDOWS\$NtUninstallKB957097$\spuninst\spuninst.exe" Security Update for Windows XP (KB958644)-->"C:\WINDOWS\$NtUninstallKB958644$\spuninst\spuninst.exe" Security Update for Windows XP (KB958687)-->"C:\WINDOWS\$NtUninstallKB958687$\spuninst\spuninst.exe" Security Update for Windows XP (KB958690)-->"C:\WINDOWS\$NtUninstallKB958690$\spuninst\spuninst.exe" Security Update for Windows XP (KB959426)-->"C:\WINDOWS\$NtUninstallKB959426$\spuninst\spuninst.exe" Security Update for Windows XP (KB960225)-->"C:\WINDOWS\$NtUninstallKB960225$\spuninst\spuninst.exe" Security Update for Windows XP (KB960715)-->"C:\WINDOWS\$NtUninstallKB960715$\spuninst\spuninst.exe" Security Update for Windows XP (KB960803)-->"C:\WINDOWS\$NtUninstallKB960803$\spuninst\spuninst.exe" Security Update for Windows XP (KB960859)-->"C:\WINDOWS\$NtUninstallKB960859$\spuninst\spuninst.exe" Security Update for Windows XP (KB961371-v2)-->"C:\WINDOWS\$NtUninstallKB961371-v2$\spuninst\spuninst.exe" Security Update for Windows XP (KB961373)-->"C:\WINDOWS\$NtUninstallKB961373$\spuninst\spuninst.exe" Security Update for Windows XP (KB961501)-->"C:\WINDOWS\$NtUninstallKB961501$\spuninst\spuninst.exe" Security Update for Windows XP (KB968537)-->"C:\WINDOWS\$NtUninstallKB968537$\spuninst\spuninst.exe" Security Update for Windows XP (KB969898)-->"C:\WINDOWS\$NtUninstallKB969898$\spuninst\spuninst.exe" Security Update for Windows XP (KB970238)-->"C:\WINDOWS\$NtUninstallKB970238$\spuninst\spuninst.exe" Security Update for Windows XP (KB971557)-->"C:\WINDOWS\$NtUninstallKB971557$\spuninst\spuninst.exe" Security Update for Windows XP (KB971633)-->"C:\WINDOWS\$NtUninstallKB971633$\spuninst\spuninst.exe" Security Update for Windows XP (KB971657)-->"C:\WINDOWS\$NtUninstallKB971657$\spuninst\spuninst.exe" Security Update for Windows XP (KB971961)-->"C:\WINDOWS\$NtUninstallKB971961$\spuninst\spuninst.exe" Security Update for Windows XP (KB973346)-->"C:\WINDOWS\$NtUninstallKB973346$\spuninst\spuninst.exe" Security Update for Windows XP (KB973354)-->"C:\WINDOWS\$NtUninstallKB973354$\spuninst\spuninst.exe" Security Update for Windows XP (KB973507)-->"C:\WINDOWS\$NtUninstallKB973507$\spuninst\spuninst.exe" Security Update for Windows XP (KB973869)-->"C:\WINDOWS\$NtUninstallKB973869$\spuninst\spuninst.exe" Starware343 4.4.1.0-->C:\Program Files\Starware343\Starware343Uninstall.exe The Digital Arts and Crafts Studio-->MsiExec.exe /I{983338D4-D972-4C58-AA6D-B81445070451} Update for Windows XP (KB951072-v2)-->"C:\WINDOWS\$NtUninstallKB951072-v2$\spuninst\spuninst.exe" Update for Windows XP (KB951978)-->"C:\WINDOWS\$NtUninstallKB951978$\spuninst\spuninst.exe" Update for Windows XP (KB955839)-->"C:\WINDOWS\$NtUninstallKB955839$\spuninst\spuninst.exe" Update for Windows XP (KB967715)-->"C:\WINDOWS\$NtUninstallKB967715$\spuninst\spuninst.exe" Update for Windows XP (KB968389)-->"C:\WINDOWS\$NtUninstallKB968389$\spuninst\spuninst.exe" Update for Windows XP (KB973815)-->"C:\WINDOWS\$NtUninstallKB973815$\spuninst\spuninst.exe" Windows Live installer-->MsiExec.exe /X{A7E4ECCA-4A8E-4258-8EC8-2DCCF5B11320} Windows Live Messenger-->MsiExec.exe /X{508CE775-4BA4-4748-82DF-FE28DA9F03B0} Windows Live Sign-in Assistant-->MsiExec.exe /I{9422C8EA-B0C6-4197-B8FC-DC797658CA00} Windows XP Service Pack 3-->"C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.exe" WinZip-->"C:\Program Files\WinZip\WINZIP32.EXE" /uninstall XStandard-->MsiExec.exe /I{2760C950-BA35-4FDF-B6B3-B9B4C981CA38} Security center information AV: eTrust EZ Antivirus System event log Computer Name: PLAYROOM Event Code: 7 Message: The device, \Device\CdRom0, has a bad block. Record Number: 19215 Source Name: Cdrom Time Written: 20090920121048. +060 Event Type: error User: Computer Name: PLAYROOM Event Code: 7 Message: The device, \Device\CdRom0, has a bad block. Record Number: 19214 Source Name: Cdrom Time Written: 20090920121042. +060 Event Type: error User: Computer Name: PLAYROOM Event Code: 7 Message: The device, \Device\CdRom0, has a bad block. Record Number: 19213 Source Name: Cdrom Time Written: 20090920121035. +060 Event Type: error User: Computer Name: PLAYROOM Event Code: 7 Message: The device, \Device\CdRom0, has a bad block. Record Number: 19211 Source Name: Cdrom Time Written: 20090920121028. +060 Event Type: error User: Computer Name: PLAYROOM Event Code: 7 Message: The device, \Device\CdRom0, has a bad block. Record Number: 19208 Source Name: Cdrom Time Written: 20090920120955. +060 Event Type: error User: Application event log Computer Name: PLAYROOM Event Code: 32026 Message: Fax Service failed to initialize any assigned fax devices (virtual or TAPI). No faxes can be sent or received until a fax device is installed. Record Number: 203 Source Name: Microsoft Fax Time Written: 20080806232440. +060 Event Type: warning User: Computer Name: PLAYROOM Event Code: 12001 Message: The Messenger Sharing USN Journal Reader service started successfully. Record Number: 175 Source Name: usnjsvc Time Written: 20080802171516. +060 Event Type: User: Computer Name: PLAYROOM Event Code: 32068 Message: The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly. Country/region code: '' Area code: '*' Record Number: 173 Source Name: Microsoft Fax Time Written: 20080802171443. +060 Event Type: warning User: Computer Name: PLAYROOM Event Code: 32026 Message: Fax Service failed to initialize any assigned fax devices (virtual or TAPI). No faxes can be sent or received until a fax device is installed. Record Number: 172 Source Name: Microsoft Fax Time Written: 20080802171443. +060 Event Type: warning User: Computer Name: PLAYROOM Event Code: 2002 Message: The MOF file created for the Outlook service could not be loaded. The error code returned by the MOF Compiler is contained in the Record Data. Before the performance counters of this service can be collected by WMI the MOF file will need to be loaded manually. Contact the vendor of this service for additional information. Record Number: 163 Source Name: LoadPerf Time Written: 20080718170033. +060 Event Type: warning User: Environment variables "ComSpec"=%SystemRoot%\system32\cmd.exe "Path"=%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;C:\Program Files\QuickTime\QTSystem\ "windir"=%SystemRoot% "FP_NO_HOST_CHECK"=NO "OS"=Windows_NT "PROCESSOR_ARCHITECTURE"=x86 "PROCESSOR_LEVEL"=15 "PROCESSOR_IDENTIFIER"=x86 Family 15 Model 4 Stepping 9, GenuineIntel "PROCESSOR_REVISION"=0409 "NUMBER_OF_PROCESSORS"=1 "PATHEXT"=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH "TEMP"=%SystemRoot%\TEMP "TMP"=%SystemRoot%\TEMP "CLASSPATH"=.;C:\Program Files\Java\jre1.6.0_01\lib\ext\QTJava.zip "QTJAVA"=C:\Program Files\Java\jre1.6.0_01\lib\ext\QTJava.zip EOF


	Please download Malwarebytes Anti-Malware (v1.41) and save it to your desktop. alternate download link 1 alternate download link 2 MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes. Make sure you are connected to the Internet. Double-click on mbam-setup.exe to install the application. When the installation begins, follow the prompts and do not make any changes to default settings. When installation has finished, make sure you leave both of these checked: Update Malwarebytes' Anti-Malware Launch Malwarebytes' Anti-Malware Then click Finish . MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install. On the Scanner tab: Make sure the " Perform Quick Scan " option is selected. Then click on the Scan button. If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and " Scan in progress " will show at the top. It may take some time to complete so please be patient. When the scan is finished, a message box will say " The scan completed successfully. Click 'Show Results' to display all objects found ". Click OK to close the message box and continue with the removal process. Back at the main Scanner screen: Click on the Show Results button to see a list of any malware that was found. Make sure that everything is checked , and click Remove Selected . When removal is completed, a log report will open in Notepad. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM. Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system. Exit MBAM when done. Note : If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. -- If Malwarebytes Anti-Malware results in any error messages, please refer to Fixes for common problems and Error Codes . Some issues with errors can be related to malware infection but others are not. Please download Rooter and save to your desktop. alternate download link Double-click on Rooter.exe to start the tool. If using Vista, right-click and Run as Administrator... Click the Scan button to begin. Once the scan is complete, Notepad will open with a report named Rooter_#.txt (where # is the number assigned to the report). A folder will be created at the %systemdrive% (usually, C:\Rooter$) where the log will be saved. Rooter will automatically close. If it doesn't, just press the Close button. Copy and paste the contents of Rooter_#.txt in your next reply. Important : Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections. Disconnect from the Internet or physically unplug you Internet cable connection. Clean out your temporary files . Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver. Temporarily disable your anti-virus and real-time anti-spyware protection. After starting the scan, do not use the computer until the scan has completed. When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet. Please follow these instructions for installing and creating a log with HijackThis if not already installed. When you have done that, post the log in your next reply. Reports/logs to post in your next reply: * MBAM report log * Rooter_#.txt * A fresh HijackThis log


	Thanks, Quietman. Here are the results: MBAM report log: Malwarebytes' Anti-Malware 1.41 Database version: 2865 Windows 5.1.2600 Service Pack 3 27/09/2009 17:57:05 mbam-log-2009-09-27 (17-57-05).txt Scan type: Quick Scan Objects scanned: 117578 Time elapsed: 25 minute(s), 51 second(s) Memory Processes Infected: 1 Memory Modules Infected: 0 Registry Keys Infected: 3 Registry Values Infected: 2 Registry Data Items Infected: 2 Folders Infected: 17 Files Infected: 36 Memory Processes Infected: C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe (Trojan.Agent) -> Unloaded process successfully. Memory Modules Infected: (No malicious items detected) Registry Keys Infected: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{23kln5j0-4opm-11we-aax5-24ef1f387232} (Generic.Bot.H) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{n72a0867-y1ui-870o-2r12-85260d14f284} (Generic.Bot.H) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\starware343 (Adware.Starware) -> Quarantined and deleted successfully. Registry Values Infected: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\updates (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\updates.w (Trojan.Agent) -> Quarantined and deleted successfully. Registry Data Items Infected: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Generic.Bot.H) -> Data: c:\windows\server.exe -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.Userinit) -> Bad: (C:\WINDOWS\system32\userinit.exe,"C:\WINDOWS\server.exe",) Good: (Userinit.exe) -> Quarantined and deleted successfully. Folders Infected: C:\Documents and Settings\All Users\Application Data\Starware343 (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\contexts (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\Games (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\Games\images (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\Games\images\active (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\Games\images\default (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\images (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\Movies (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\Movies\images (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\Movies\images\active (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\Movies\images\default (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\ScreensaversMarketingSitePager (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\ScreensaversMarketingSitePager\images (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\ScreensaversMarketingSitePager\images\active (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\ScreensaversMarketingSitePager\images\default (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\SimpleUpdate (Adware.Starware) -> Quarantined and deleted successfully. Files Infected: c:\RECYCLER\k-1-3542-4232123213-7676767- 6\hn.exe (Generic.Bot.H) -> Delete on reboot. C:\WINDOWS\server.exe (Generic.Bot.H) -> Delete on reboot. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\FindIt.bmp (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\FindItHot.bmp (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\findithotxp.png (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\finditxp.png (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\Highlight.bmp (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\HighlightHot.bmp (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\highlighthotxp.png (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\highlightxp.png (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\logo.bmp (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\logoxp.bmp (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\maps.bmp (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\maps_over.bmp (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\Reference.bmp (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\ReferenceHot.bmp (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\referencehotxp.png (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\referencexp.png (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\Weather.bmp (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\weatherhotxp.png (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\buttons\weatherxp.png (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\contexts\error.xml (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\contexts\related.xml (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\contexts\travel.xml (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\Games\images\active\Games0.bmp (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\images\walertXP.bmp (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\Movies\images\active\Movies0.bmp (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\ScreensaversMarketingSitePager\images\active\ScreensaversMarketingSitePager0.bmp (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\SimpleUpdate\ProductMessagingConfig.xml (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\SimpleUpdate\ProductMessagingConfig.xml.backup (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\SimpleUpdate\SimpleUpdateConfig.xml (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\SimpleUpdate\SimpleUpdateConfig.xml.backup (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\SimpleUpdate\TimerManagerConfig.xml (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\All Users\Application Data\Starware343\SimpleUpdate\TimerManagerConfig.xml.backup (Adware.Starware) -> Quarantined and deleted successfully. C:\Documents and Settings\Guest\Application Data\server.exe (Trojan.Agent) -> Quarantined and deleted successfully. C:\Documents and Settings\Tiffany Gullan\Application Data\server.exe (Trojan.Agent) -> Delete on reboot. Rooter txt: Rooter.exe (v1.0.2) by Eric_71 . SeDebugPrivilege granted successfully ... . Windows XP . (5.1.2600) Service Pack 3 [32_bits] - x86 Family 15 Model 4 Stepping 9, GenuineIntel . [wscsvc] (Security Center) RUNNING (state:4) [SharedAccess] RUNNING (state:4) . Internet Explorer 8.0.6001.18702 . A:\ [Removable] C:\ [Fixed-NTFS] .. ( Total:148 Go - Free:115 Go ) D:\ [CD_Rom] . Scan : 19:02.52 Path : C:\Documents and Settings\Tiffany Gullan\Desktop\Rooter.exe User : Tiffany Gullan ( Administrator -> YES ) . \\ Processes . Locked [System Process] (0) System (4) \SystemRoot\System32\smss.exe (1060) \??\C:\WINDOWS\system32\csrss.exe (1340) \??\C:\WINDOWS\system32\winlogon.exe (1608) C:\WINDOWS\system32\services.exe (1780) C:\WINDOWS\system32\lsass.exe (1840) C:\WINDOWS\system32\svchost.exe (732) C:\WINDOWS\system32\svchost.exe (996) C:\WINDOWS\System32\svchost.exe (1284) C:\WINDOWS\system32\svchost.exe (1856) C:\WINDOWS\system32\svchost.exe (776) C:\WINDOWS\Explorer.EXE (1112) C:\WINDOWS\system32\spoolsv.exe (1668) C:\WINDOWS\system32\svchost.exe (1964) C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe (320) C:\Program Files\Bonjour\mDNSResponder.exe (364) C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe (504) C:\Program Files\Dell\OpenManage\Client\Iap.exe (1844) C:\Program Files\Java\jre6\bin\jqs.exe (852) C:\WINDOWS\system32\svchost.exe (1420) C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe (356) C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe (800) C:\WINDOWS\system32\wbem\wmiprvse.exe (1328) C:\WINDOWS\System32\alg.exe (564) C:\WINDOWS\system32\hkcmd.exe (1228) C:\WINDOWS\system32\igfxpers.exe (2140) C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe (2280) C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe (2352) C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe (2428) C:\Program Files\iTunes\iTunesHelper.exe (2744) C:\Program Files\Java\jre6\bin\jusched.exe (2848) C:\Program Files\MessengerPlus! 3\MsgPlus.exe (2980) C:\Program Files\Fisher-Price\DACS\MiniApp\DACSMiniApp.exe (3136) C:\WINDOWS\system32\ctfmon.exe (3400) C:\Program Files\WinZip\WZQKPICK.EXE (4004) C:\Program Files\iPod\bin\iPodService.exe (3012) C:\WINDOWS\system32\wuauclt.exe (2492) C:\WINDOWS\system32\wuauclt.exe (2376) C:\WINDOWS\SoftwareDistribution\Download\Install\IE8-WindowsXP-x86-ENU.exe (1572) c:\a6cb1abd44e5b0f73f14673003eebc\update\iesetup.exe (3552) C:\Program Files\Internet Explorer\iexplore.exe (4032) C:\WINDOWS\system32\wuauclt.exe (1004) C:\DOCUME~1\TIFFAN~1\LOCALS~1\Temp\IEBD.tmp\update\update.exe (1644) C:\Documents and Settings\Tiffany Gullan\Desktop\Rooter.exe (276) . \\ Device\Harddisk0\ . \Device\Harddisk0 [Sectors : 63 x 512 Bytes] . \Device\Harddisk0\Partition1 (Start_Offset:32256 \| Length:41094144) \Device\Harddisk0\Partition2 --[ MBR ]-- (Start_Offset:41126400 \| Length:159948794880) . \\ Scheduled Tasks . C:\WINDOWS\Tasks\Ad-Aware SE Personal.job C:\WINDOWS\Tasks\AppleSoftwareUpdate.job C:\WINDOWS\Tasks\desktop.ini C:\WINDOWS\Tasks\Disk Cleanup.job C:\WINDOWS\Tasks\eTrust EZ Antivirus.job C:\WINDOWS\Tasks\OGALogon.job C:\WINDOWS\Tasks\SA.DAT . \\ Registry . . \\ Files & Folders .


	Important! Temporarily disable your anti-virus and any anti-malware real-time protection programs you are using so they will not interfere with the entries we will be fixing in HijackThis. Click this link to see a list of such programs and how to disable them. Run HijackThis, and press " Scan ." When the scan is complete place a check mark next to the following entries (if they are still present): (Please be careful and do not check any other boxes) CODE O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O3 - Toolbar: (no name) - {9FB3908C-6565-4CB0-95F8-E9F85258723C} - (no file) xxx After checking these items CLOSE ALL open windows except HijackThis and click " Fix Checked " to remove the entries you checked. A box will pop up asking you if you wish to fix the selected items. Please choose YES . Once it has fixed them, close HijackThis and reboot your computer normally. Please download TFC by Old Timer and save it to your desktop. alternate download link Save any unsaved work. TFC will close ALL open programs including your browser! Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator. Click the Start button to begin the cleaning process and let it run uninterrupted to completion. Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean. Now rescan again with Malwarebytes Anti-Malware, but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for database definition updates through the program's interface ( preferable method ) before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply. Note: The following directories were all created same date/time. Do you know what created them or what files they contain? 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\zh-TW 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\zh-HK 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\tr-TR 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\sv-SE 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\pt-BR 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\nl-NL 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\nb-NO 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\ko-KR 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\it-IT 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\he-IL 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\fr-FR 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\fi-FI 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\es-ES 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\el-GR 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\de-DE 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\da-DK 2009-09-20 14:22:07 ----D---- C:\WINDOWS\system32\ar-SA


	Thanks, Quietman. All done. The latest MBAM log is below. I don't know anything about the entries you're inquiring about. I probably won't be able to respond to your next instructions till Friday. Malwarebytes' Anti-Malware 1.41 Database version: 2865 Windows 5.1.2600 Service Pack 3 28/09/2009 21:15:03 mbam-log-2009-09-28 (21-15-03).txt Scan type: Full Scan (C:\\|) Objects scanned: 161788 Time elapsed: 43 minute(s), 30 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected)


	Quote: I don't know anything about the entries you're inquiring about. I probably won't be able to respond to your next instructions till Friday. Can you check to see what, if any, files they contain? IMPORTANT NOTE : One or more of the identified infections was a backdoor Trojan . Backdoor Trojans , Botnets , and IRCBots are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. They can disable your anti-virus and security tools to prevent detection and removal . Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. Read Danger: Remote Access Trojans . If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised and change each password using a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router , you need to reset it with a strong logon/password so the malware cannot gain control again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read: How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud? What Should I Do If I've Become A Victim Of Identity Theft? Identity Theft Victims Guide - What to do Although the infection was identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if the malware appears to have been removed. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read: When should I re-format? How should I reinstall? Help: I Got Hacked. Now What Do I Do? Where to draw the line? When to recommend a format and reinstall?


	Quietman - all the folders you ask about each contain a single file, name OGAAddin.dll.mui.


	OGAAddin.dll is related to Windows Office Genuine Advantage to validate a user's copy of Microsoft Office. Mui is a MultiLanguage Resource File . Quote: Contains resources used by Windows 2000/XP MultiLanguage Version; Allows the Windows interface to be changed to different languages; Additional language packs can be installed using the Muisetup.exe application. How is your computer running now? Are there any more reports/alerts, signs of infection or issues with your browser?


	The computer's running fine now, no signs of infection. Thanks again.


	You're welcome. If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one . Some of the malware you picked up could have been backed up, renamed and saved in System Restore . Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to " roll-back " to a clean working state. The easiest and safest way to do this is : Go to Start > Programs > Accessories > System Tools and click " System Restore ". Choose the radio button marked " Create a Restore Point " on the first screen then click " Next ". Give the R.P. a name, then click " Create ". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore. Then use Disk Cleanup to remove all but the most recently created Restore Point. Go to Start > Run and type: Cleanmgr Click " Ok ". Disk Cleanup will scan your files for several minutes, then open. Click the " More Options " tab, then click the " Clean up " button under System Restore. Click Ok. You will be prompted with " Are you sure you want to delete all but the most recent restore point? " Click Yes , then click Ok. Click Yes again when prompted with " Are you sure you want to perform these actions? " Disk Cleanup will remove the files and close automatically. Vista users can refer to these links: Create a New Restore Point in Vista and Disk Cleanup in Vista . Tips to protect yourself against malware and reduce the potential for re-infection: Malware Prevention - Preventing Re-infection . Your Guide To Staying Safe Online . Hardening Windows Security - Part 1 & Part 2 . Configuring Internet Explorer for Practical Security and Privacy - How to Secure Your Web Browser . The Antivirus Defense-in-Depth Guide . Use Task Manager to close pop-up messages to safely exit malware attacks . Keep Windows and Internet Explorer current with all critical updates from Microsoft which will patch many of the security holes through which attackers can gain access to your computer. If you're not sure how to do this, see Microsoft Update helps keep your computer current . Avoid gaming sites , porn sites , pirated software , cracking tools , keygens , and peer-to-peer (P2P) file sharing programs (i.e. Limewire, eMule, uTorrent). They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections , remote attacks, exposure of personal information, and identity theft. Malicious worms , backdoor Trojans IRCBots , and rootkits spread across P2P file sharing networks, gaming, porn and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans, and spyware . Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. P2P Software User Advisories Risks of File-Sharing Technology Keeping Autorun enabled on USB (pen, thumb, jump) and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read: What security risks are associated with USB drives? . USB-Based Malware Attacks . When is AUTORUN.INF really an AUTORUN.INF? . Many security experts recommend you disable Autorun asap as a method of prevention. Microsoft recommends doing the same . Quote: ...Disabling Autorun functionality can help protect customers from attack vectors that involve the execution of arbitrary code by Autorun when inserting a CD-ROM device, USB device, network shares, or other media containing a file system with an Autorun.inf file... Microsoft Security Advisory (967940): Update for Windows Autorun Finally, if you need to replace your anti-virus, firewall or need a reliable anti-malware scanner please refer to: Bleeping Computer's Freeware Replacements For Common Commercial Apps Bleeping Computer's List of Virus & Malware Resources I recommend taking advantage of the Malwarebytes Anti-Malware Protection Module which uses advanced heuristic scanning technology to monitor your system and provide real-time protection to prevent the installation of most new malware. This technology monitors every process and stops malicious processes before they can infect your computer . Enabling the Protection Module feature requires reqistration and purchase of a license key that includes free lifetime upgrades and support. After activation, Malwarebytes can be set to update itself and schedule scans automatically on a daily basis. The Protection Module is not intrusive as it utilizes few system resources and should not conflict with other scanners or anti-virus programs.

Discussion Title: Computer Sluggish (t)
Title Keywords: Computer Sluggish Elder Geek Windows

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